Help centre
How can we help?
Guides, definitions and troubleshooting for Sageon Business, for users, admins and PMOs. Looking for something specific? Try the search above, or ask Sage in-app.
Getting started
Your first 10 minutes with Sageon Business
Welcome to Sageon Business
What Sageon Business is, who it's for, and what to do in your first 10 minutes.
Invite your team
Add team members, assign roles, accept invitations.
Create your first project
Set up a portfolio, programme and project to start tracking delivery.
Business overview
Your org-wide rollup dashboard - what every KPI means.
Portfolios & programmes
Strategic delivery hierarchy and rollups
Projects
Everything in a project workspace - RAID, Gantt, financials, governance
Project overview page
Reading the project home screen: KPIs, milestones, RAID summary, SOFT report.
RAID logs
Log risks, assumptions, issues and dependencies.
Tasks and Kanban boards
Plan work using boards, sprints, epics and story points.
Gantt charts
Build a visual schedule with dependencies and baselines.
Milestones
Mark key dates, gates and deliverables; how RAG rolls up.
Project financials
Budget, actuals, forecast and EVM at project level.
Change requests
Raise, route and approve scope/cost/schedule changes.
Decisions log
Capture every key decision with rationale and impact.
Lessons learned
Record and share lessons across the org.
Stakeholder management
Map influence, interest and engagement strategies.
SOFT reports
Strengths, opportunities, failures, threats - auto-drafted from project data.
Project Initiation Meeting (PIM)
Run a structured kick-off and capture everything that comes out of it.
Project Management Plan (PMP)
Build and maintain the 17-section project plan.
Communications strategy
Plan and track stakeholder comms cadence and channels.
Project resources & bookings
Allocate people to a project and track utilisation.
Purchasing & procurement
Track purchase orders, vendors and procurement spend.
Project links
Cross-link projects to show dependencies and shared deliverables.
Pulse (CRM)
Pipeline, opportunities, bids, campaigns and contacts
Pulse (CRM) overview
What Pulse does and when to use it.
Opportunities and pipeline
Log opportunities, move them through stages, forecast pipeline value.
Contacts
Build a contact list with companies, roles and key-contact flags.
Bids and bid management
Create bids, link them to opportunities, track win/loss.
Bid calculator
Model labour, materials, overhead, contingency and margin in one place.
Campaigns
Plan and track marketing/sales campaigns with budgets and outcome metrics.
Tribe (HR)
People, skills, leave, training and performance
Tribe (HR) overview
What Tribe covers and how it connects to projects.
People records
Add and manage employee records; what each field is for.
Org chart
Visualise reporting lines and team structure.
Onboarding workflows
Standardised new-starter checklists with owners and due dates.
Leave management
Request, approve and track leave; configure leave types and balances.
Attendance
Track presence patterns and flag anomalies.
Compliance and mandatory training
Right-to-work, GDPR, fire safety and other compulsory training tracking.
Performance and appraisals
Run appraisal cycles, set objectives, track progress.
Development plans
Competency radars, skills gaps and individual development planning.
Skills matrix
See team-wide skill levels in one view; spot capability gaps.
Engagement (surveys & feedback)
Run pulse surveys and track engagement over time.
Compensation and salary bands
Manage pay, salary bands and reward statements.
Training and learning
Assign training modules, track completion and pass rates.
HR analytics
Headcount, tenure, employment splits and starter/leaver charts.
HR settings
Configure departments, positions, leave types, salary bands and benefits.
Tally (timesheets)
Time entry, resource bookings and approvals
Sage AI
Your built-in PMO advisor
Admin & settings
Team, modules, permissions, custom roles
Billing & account
Plans, payments, cancellation, data
Glossary
PMO acronyms and concepts explained
Troubleshooting
Common issues and how to fix them
Need a human?
Email us
The fastest way to reach us when the docs and Sage don't answer your question. Most issues get a reply within one working day.
blake@sageon.co.uk